Shipping Policy

We ship from Toronto, Canada to customers across Canada and the Caribbean. Orders are typically processed within 1–2 business days.

1. Processing Time

Orders are processed Monday through Friday, excluding statutory holidays. You will receive a shipping confirmation email with tracking information once your order leaves our warehouse.

2. Shipping Rates & Delivery

Standard shipping is free on orders over US$75, and selected products ship free at all times. Delivery times vary by destination within Trinidad & Tobago, Barbados and Jamaica.

3. Lost or Damaged Packages

If your order arrives damaged, defective, or is not what you ordered, contact us at hello@mamabearsupplements.com within 7 days of delivery with your order number and a photo of the item and packaging. We will replace it or refund it in full, including shipping, at no cost to you.

If your order has not arrived within 7 days after the estimated delivery date, contact us with your order number and we will open an investigation with the carrier and replace or refund the order.

Unopened bottles with the safety seal unbroken can also be returned within 7 days of delivery under our Refund & Returns Policy.

4. Customs & Duties

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These are not included in the order total.